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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All RASTRO products

The group "New Technologies" offers for review the products of the plant RASTRO: materials for waterproofing, roofing materials, equipment for applying liquid rubber, materials for repairing concrete and reinforced concrete, materials for installing industrial floors, additives in concrete, sealants for inter-panel and expansion joints, adhesives for gluing thermal insulation boards made of expanded polystyrene, materials for road and airfield work, related materials
  • Materials for waterproofing RASTRO
    Materials for waterproofing
    LAKHTA, SLAVYANKA, IZHORA, etc.
  • Roofing materials RASTRO
    Roofing materials
    SLAVYANKA et al .
  • Installations for liquid rubber RASTRO
    Installations for liquid rubber
    SLAVIANKA® Rubber Spray, etc.
  • Related materials RASTRO
    Related materials
    LAKHTA, IZHORA, SLAVYANKA, etc.
  • Materials for concrete repair RASTRO
    Materials for concrete repair
    LAKHTA et al .
  • Materials for floors RASTRO
    Materials for floors
    LAKHTA et al .
  • Additives in concrete RASTRO
    Additives in concrete
    KMD, KMD PRO, etc.
  • Sealants for joints RASTRO
    Sealants for joints
    IZHORA et al .
  • Adhesives for slabs RASTRO
    Adhesives for slabs
    SLAVYANKA et al .
  • Materials for road works RASTRO
    Materials for road works
    IZHORA et al .

NEW TECHNOLOGIES GROUP

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